My battery was getting pretty bad, and I was seeing a “Service Recommended” message. However, after this didn’t help, they eventually decided to replace the top-case.Īmazingly, I didn’t have any issues during the whole of 2020! However, towards the beginning of this year I was starting to experience some new issues. I first took my laptop to the Apple Store to have the keyboard cleaned. Some months later, I started having issues with my R and E keys, causing double clicks. I suddenly heard a loud bang and I could smell that my USB ports were burnt, as well as the end of my charging cable.
Then, one day, my right-side USB ports decided to “explode”. I was happy with this, but unfortunately the entire process took almost 2 months.Īfter the previous replacement I had a pretty good run of nearly 8 months without any issues. However, Apple said that I could instead buy a new plan on the new laptop, and get a refund for my unused period on my old laptop. Since I had already purchased AppleCare Protection Plan on my old unit, I of course wanted to transfer the remaining unused time to my new laptop. Migrating my AppleCare Protection Plan Based on my repair history, having done 3 repairs within just over 1 year, I requested to have my unit replaced, which, thankfully was eventually approved. Time for another visit to the Apple Store!Īt this point, I was getting pretty fed of with repairs. They concluded that they needed to replace the left fan and the top-case.Ī short time after my recent repair, my MacBook started making very strange sounds again, like a weird buzzing/electrical sound. I eventually managed to get my MacBook Pro in for service to deal with the speaker issue. Unfortunately I was abroad at this point and decided to wait until a better time to get it repaired. However, suddenly, one day my left speaker started to crackle and it made a loud bang (no audio playing at the time). However, now I was also experiencing overheating issues and my screen would randomly turn pink/purple on wake up.Īfter dealing with all of these issues for several months now, I eventually managed to get a repair. I was still struggling with the sleep issues and crashes.
I filed several bug reports to Apple during the next couple of months. My initial guess was that maybe there was something wrong with the replacement top-case, but Apple wasn’t really able to do anything about it at this point. Unfortunately after my top-case replacement, I was experiencing sleep issues and random crashes. This led to my first top-case replacement. Specifically, the enter key stopped working. Phew!Ī couple of months in I started to get some issues with the keyboard. However, considering I had almost just received it, and experienced issues from day one, I was able to convince them to give me a brand new unit instead. At first, Apple informed me that they couldn’t replace the unit and would instead offer to repair it. I eventually managed to return my initial unit. To be honest, I’m not quite sure where the term comes from. After speaking to a friend, they told me I had probably received a “lemon” unit (i.e. Unfortunately, since day one, my laptop was randomly freezing and getting random kernel panics. Purchased my first MacBook Pro (2017 15 inch, space grey) ? Eventually, once I returned to Sweden, I did get the laptop repaired and then was able to sell it, before eventually switching to a MacBook Pro instead.Īnyways, here’s timeline of my MacBook Pro ownership, all the issues I’ve experienced and repairs I’ve made. After speaking to both Japanese and Swedish customer support they informed me there was no way to get a repair outside of Sweden, since that’s where I had bought the laptop. During a longer trip to Japan my battery started to swell, significantly. Still, it’s been a lot of hassle.īefore getting a MacBook my previous laptop was a Dell XPS.
Generally all my repairs have been very fast as well, usually completed within 1-2 days - so for the most part it hasn’t disrupted my work too much. As someone who travels a lot, being able to pop into any Apple Store anywhere in the world has been a huge benefit. Factoring in the cost of the complete replacements, it would be closer to 10,000 USD!Īpple support has been phenomenal though.
More than the initial cost of the laptop itself. The total repair costs (excluding complete laptop replacements), which has thankfully all been covered by AppleCare Protection Plan, are roughly 4,000 USD. Even so, my 4 years of owning it has resulted in: It barely has a scratch and it’s never had any accidental drops or damage.